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Troubleshooting: Cannot import products from Magento 2.x

Jason S
Jason S
  • Updated

Given the complexity of this configuration, it is common to find issues. There are a lot of moving parts, so don't get yourself down if you find import failures from Magento.

If you are having issues importing your products from Magento into GoDataFeed, then please try these steps. If you are still having issues, then please don't hesitate to contact us for assistance.

 

1. Confirm extension version

First, confirm you are using the latest version of our extension. We recommend installing the latest version of our extension, at least Release v2.0.13 or newer. This version of our extension (2.0.13) handles almost all of the common issues with importing data from Magento.

 

2. Confirm import settings

Next, please confirm the base URL and store id in the import settings are correct.

  • Base URL:
    • This is the URL that is used to access your Magento API endpoint.
    • This is sometimes the same as your Magento Login URL.
    • If you are unsure about your Magento API base URL, please consult your Magento Administrator.
  • Store ID: The number in your Magento store for this store view under Manage Stores.

    To find your Store ID in Magento 2:

    1. In your Magento 2 admin
    2. Go to Stores > All Stores
    3. Click on the Store View name of the desired store
    4. Once the store view is loaded, you can find the store_id portion of the browser URL
    5. The number after the "store_id/" part of the URL is your Store ID
    6. Enter this Store ID into GoDataFeed primary source settings to ensure we import products associated with this store view.

 

3. Check proxy servers

If you still have issues, please consider possible issues with proxy servers with the information found in these articles:

 

4. Contact Us

Lastly, If you are using at least Release v2.0.13 or newer of the GoDataFeed Magento extension and you are still having issues, then please contact us for assistance. Let us know what you've tried so far and we will escalate the issue to our technical team to help resolve it. Most of the time we can figure it out after a few email exchanges, but sometimes jumping on a quick Zoom call helps too.

 

Alternatively, you may consider creating a scheduled job to export your product data to a CSV, TXT or XML file that you can upload to our free FTP or host the file on your servers. Some merchants like this option better than the extension because it provides more control and it's typically faster with less complexity. Learn more here: Import via FTP or HTTP link

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