We found that stores using a proxy server to limit traffic reject our API calls to download their product data. Please follow the instructions below to (1) allow our IP addresses, and (2) enable the API endpoint to allow our calls.
Allow our IP addresses
Please allow the IP addresses listed here: GoDataFeed server IP addresses
Use this article Cloudflare "Configuring IP Access Rules": https://support.cloudflare.com/hc/en-us/articles/217074967-Configuring-IP-Access-Rules
Enable the API endpoint to allow our calls
CloudFlare: Within CloudFlare navigate to Page Rules > Create Page Rule > Create a Page Rule for [domain]
Page Rules tutorials
Once these tasks have been completed, please try to import your catalog into GoDataFeed again by navigating to Import > Import on the left.
Sucuri: You may need to disable certain security settings within Sucuri in order for your import to be successful.
Question: The import is failing to update successfully, when contacting Sucuri they advised “While reviewing the logs we are seeing that a lot of request for "GoDataFeed" are showing to be JSfiltered due to the DDOS prevention option being active on the firewall settings."
Answer: The customer was able to disable the setting and the import is now successful once triggered again.
Once these tasks have been completed, please try to import your catalog into GoDataFeed again by navigating to Import > Import on the left. Should this issue persist please open up a support ticket and provide our support team with the details of your issue and any steps taken to try to resolve the issue so we can look into this further.
Open a support ticket