We have compiled a list of Frequently Asked Questions. See on the right menu some of the common questions you can find the answers to in this article.

What is GoDataFeed and how does it work?

GoDataFeed helps syndicate your product data from your import source daily at the scheduled time. Once we bring your data in from your import source users have the ability to optimize and build their feed using feed templates unique to each PPC or marketplace channel. This allows users to map and optimize data unique to each channel such as Google, Facebook, Pinterest, Amazon, etc. and resolve errors unique to each feed in order to better optimize their product catalog performance per channel. As well as enhance the data attributes needed for each destination and automate feed delivery schedules in order to best deliver the most up-to-date results to each channel.

What is the allotment and how do I increase it?

The allotment is the amount of SKUs that our system brings in on the daily scheduled import. These SKUs are brought in at random and are in no sequential order. There are a set number of SKUs that your plan includes, and you have the ability to increase your allotment in increments of 1,000 SKUs for $5 per 1,000 SKUs. Our system sends you allotment email alerts once your latest import hits the 90% threshold. You can increase your allotment at any time by navigating to Import > Allotment and updating the value in increments of 1,000. You will then see a screen prompting you to confirm the fiscal changes to your account. If you are not seeing the prompt, you may need to confirm if you have permission to authorize fiscal changes or contact your account owner.

How can I get started in setting up my account?

When you sign up with GoDataFeed you receive a welcome email that provides you with the next steps on how you can begin configuring your account. Alternatively, you can sign into GoDataFeed and review the open next steps on your dashboard. We also have the following help article on how you can Get Started with GoDataFeed.

How does the trial work?

Simple: Get full access to all of our features included in your plan and pay nothing for 14 days. You will not be charged if you cancel during your trial period.

Can I change my plan?

Absolutely. You can switch between plans and/or add-ons at any point during or after your trial.

What payment types are accepted?

We accept most credit cards and, for high-volume senders and larger organizations, we can support invoicing as well.

Do you offer agency pricing?

We occasionally offer custom pricing to accommodate agencies with multi-store accounts. Contact us to request a consultation or schedule an introductory call now.

What is included in a feed setup?

Our experts set your feed to meet channel requirements and best practices. When the feed setup is complete, we help you address any issues and errors.

What support is included in my plan?

Our support team is available for chat and ticket support on all plans. Additional phone and email support can be available depending on the type of plan you're on. You can review the support available on our pricing page: https://www.godatafeed.com/pricing.

Do you offer guided onboarding?

Yes! After you've signed up, be on the lookout for an email from our account managers. In it you'll find a link to schedule your walk through the app.

What if my shopping cart is not integrated?

No big deal. We can still import your product data via FTP, SFTP, HTTP or a Manual Upload. We'll even provide you with an FTP location to make it easier. Here's how.

Can I cancel my account plan at any time?

When you sign up you are on our 14 Day free trial period where you can test any plan. Our system charges on the 15th day for the plan last selected so if your reviewing plan types and have questions feel free to reach out to an account manager for more details. If not then Yes, you can cancel your account at any time. You can do so right from the app by navigating to account > Subscriptions > On the bottom of the left hand side will say Deactivate account. Once you complete the details in the modal, a deactivation email will be sent to the account owner on file. 

How is GoDataFeed better?

We're not just awesome software. Our team of US based human support experts goes out of its way to make sure you're happy with our service. Give it a test try to see it for yourself. We are a DIY platform that also offers managed services if you need more catered support. For more information feel free to contact us! 

What is the difference between [P] and [F]?

In GoDataFeed we bring in data at the import level, also known as your Primary Source data. This is a combination of your original import source as well as any merge files added into the system. The [P] that you see refers to the Primary Source data coming in at the import level. The [F] you may see refers to the final feed attribute field within the feed template. This is an important distinction when creating logic on the feed because you may want to use a specific attribute field from your primary source data.

I have a plan with Logical Position but I don't see that reflected?

Logical Position has a unique way of signing up. If you are not seeing that reflected, we would suggest contacting your Logical Position representative for further details on this request.

Can I send some products to one Google destination but not another within the same feed?

Yes, you may be able to accomplish this with one feed. You can set up a series of rules targeting the feed fields excluded_destination or included_destination. For example, one common use case is to omit products of a specified sale price value and availability type from Shopping Ads when they don't perform well.

How does an Agency account work?

An agency test store is mainly used to test the primary source for your potential clients. If all looks as expected, you can then add a store for them within your account by navigating to Account > Stores > Add a Store, then setting up the details for your client by selecting the preferred plan and configuring the import details.

Why is a SKU not appearing in my feed or channel?

SKUs may not appear in a feed for multiple reasons:

• The import product allotment is capped. Learn More
• The SKU was filtered out of the import. Learn More
• The SKU was filtered out of the feed. Learn More
• The SKU was excluded from the feed due to a validation error. Learn More

Can I preview a rule?

Yes! You can preview a rule to verify it is updating data as expected before saving.

To preview a rule:

1. Open an existing rule or create a new one.
2. Fill in all required conditions.
3. Click the Preview button, located in the upper right below the Save button.
4. A preview modal will appear and begin running.
5. The system will compile results on the back end and load a table of data from the feed.
6. Scroll through the table to locate the attribute your rule logic applies to.
7. Review the attribute details to confirm the rule is behaving as expected.

Once everything looks correct, click Save. Alternatively, you can save the rule first and then preview it.