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Troubleshooting: Magento 2 tokens showing invalid characters

Sarah Bacchus
Sarah Bacchus
  • Updated


We recently made updates to our store in Magento 2 and the import is failing. In checking the integration keys on the extension we are seeing that the Consumer secret key and Access token show random characters/symbols which are not valid and that there is a message displaying "integration not secure". How can we resolve this? 



The reason why the message “integration not secure“ is showing is the following:

The message is renderer from Magento\Integration\Block\Adminhtml\Widget\Grid\Column\Renderer\Name.php::render() function.

The function will check your URLS (Identity link URL,Callback URL) should used with https

For security reasons Magento strongly recommends using https://in integration urls.

The source also includes instructions on how to fix this. This seems to be a common issue as even our Magento testing environment shows this message.


As for the reason why the import is failing:
When we call the Magento API that uses our extension, we get the following error message:

An error has happened during application run. See exception log for details.

The customer has two options:
Check their logs located at magento/var/log/system.log and reinstall our extension's latest version
The customer can enable our REST API option and we should be able to pull in products that way. 


Should you try these two steps of re-installing our extension or enabling REST API settings in your import and the import is still not successful you can contact our support team for further support. 

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