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FAQ: Account - What do I do if I can't log in to my account?

Sebastian Montoya
Sebastian Montoya
  • Updated


What do I do if I can't log in to my account?


If you can't log in to your account, you can either check with the account owner and confirm that you are an authorized user or reset your password by clicking the forgot password option. 


You can also see these steps to reset the password here: Change or reset your password

Contact our support team for further assistance with this issue. Be sure to provide any affected sku's or screenshots of where you are encountering an issue.

Open a support ticket


Related Help articles:  Account owner: overview

📌 FAQ: Account - How do I reset or change my password?

📌 Q&A: How do I get started?

📌 FAQ: Account - How can I add or remove team members from my account?

📌 FAQ: Account - Can we migrate or move a store from our account to it's own account?


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