Monty, the GoDataFeed AI assistant, helps you navigate the GoDataFeed app, answer setup questions, and find the right Help Center resources faster.

Because Monty is an AI system, it is important to understand what it can help with, where its limitations are, and how the information you enter is handled.

For complete information about how GoDataFeed handles your information, see the GoDataFeed Privacy Policy.

TL;DR: Monty guides and educates you on GoDataFeed and your feed, answering questions and helping you find the right page or Help Center article. Your questions and Monty's answers are processed by GoDataFeed and a trusted third-party AI provider. Never enter passwords, API keys, payment details, or personal data. You can request deletion of your Monty data at any time by opening a support ticket or emailing help@godatafeed.com.

What can Monty help me with?

Monty is built to answer questions about the GoDataFeed platform using information and resources provided by GoDataFeed, including the GoDataFeed Help Center and product documentation.

Monty can:

• Navigate the app: Direct you to the page where a task is completed, such as Catalog, Mapping, or Submit.
• Walk you through tasks: Explain the steps for common workflows, such as importing a catalog, mapping fields, compiling a feed, and submitting it to a channel.
• Explain features and terms: Describe what a GoDataFeed feature, setting, or channel attribute does.
• Point you to documentation: Link to the Help Center articles its answer is based on so you can review the full details.
• Troubleshoot: Help you troubleshoot common questions, validations, rule recommendations etc. 

What can't Monty do?

Today, Monty's role is to guide and educate. It works from GoDataFeed resources and documentation, so there are some things outside its scope.

• Update your feed: Monty can walk you through the steps, but you must apply updates to your catalog, mapping, rules, or feed settings in the GoDataFeed app.
• Edit your store platform: Product changes, such as titles, prices, or images, must be made in your store platform, such as Wix or Shopify, and then re-imported into GoDataFeed.
• Guarantee channel outcomes: Monty cannot guarantee that a channel, such as Google Merchant Center, will approve your products. Channel policies are set and enforced by each channel.
• Handle billing or account changes: Monty cannot change your plan, billing information, or user access for you, but it can guide you to where you can make these changes.
• Be right every time: AI-generated answers can be incomplete or incorrect. Review Monty's answers and verify important steps using the linked Help Center articles before making changes. If you are unsure about anything, click Need Help? to chat with a live agent.

What should I never enter into Monty?

Information you enter into Monty is processed to generate an answer and may be stored. Only include the information needed to describe your question.

Never enter:

• Passwords: Passwords for GoDataFeed, your store platform, or any channel account.
• Credentials: API keys, access tokens, FTP logins, or similar credentials.
• Payment details: Card numbers, bank account information, or other payment details.
• Personal data: Names, email addresses, phone numbers, customer records, or other personal information, whether yours or someone else's.
• Confidential business information: Sensitive business information that is not required for Monty to answer your question.

Important: If you enter sensitive information by mistake, contact the GoDataFeed Support team and request that the conversation be deleted.

What information does GoDataFeed store from my Monty conversations?

GoDataFeed stores information associated with your Monty conversations so that Monty can provide its functionality and you can return to previous conversations.

Monty does not have access to your GoDataFeed password, and GoDataFeed does not store your password with your Monty conversations.

Who can see my Monty conversations?

Access to stored Monty conversations is limited to authorized GoDataFeed personnel.

Authorized personnel may review conversations when necessary to:

• Provide customer support.
• Investigate a reported issue.
• Maintain security.
• Review the quality and accuracy of Monty's answers.
• Identify and address gaps in GoDataFeed Help Center documentation.

GoDataFeed protects this information using administrative, technical, and organizational safeguards, including access controls and encryption where appropriate.

For more information, see GoDataFeed Security.

How do I delete my Monty data?

To request deletion of your Monty conversations, open a support ticket or email help@godatafeed.com and state that your request concerns Monty data.

If you want a specific conversation removed instead of all of your Monty data, include the approximate date of the conversation and the question you asked to help the Support team locate it.

GoDataFeed may need to verify your identity before processing your request. Some information may also be retained when required by law or for backup and security purposes.

Depending on where you live, you may have additional rights to access, correct, or delete your personal information.

For more information, see the GoDataFeed Privacy Policy and GoDataFeed GDPR information.

Frequently asked questions

Can Monty analyze my feed?

Not yet. Today, Monty guides and educates you about your feed by explaining how GoDataFeed works and helping you find the right page for each task.

We may enhance Monty's capabilities in the future to provide feed analysis details directly within the chat.

In the meantime, if you need help with something specific to your feed, click Need Help? to chat with a live agent or open a support ticket.

Can I view my previous conversations with Monty?

Yes. Monty saves your conversations so you can return to a previous chat or start a new one.

To view your previous conversations:

1. Open Monty.
2. Click the note icon in the bottom-left corner.
3. Select a previous conversation to continue where you left off.

You can also start a new chat when you want to begin a separate conversation.

Is it safe to paste my API key into Monty so it can help me connect a channel?

No. Never enter API keys, passwords, access tokens, or other credentials into Monty.

Monty does not need your credentials to explain how to connect a channel. Enter credentials only in the appropriate connection fields within the GoDataFeed app.

What should I do if Monty gives me a wrong answer?

Review the linked Help Center article for the complete instructions and use the not helpful feedback option to let the GoDataFeed team know about the response.

If you still need assistance, click Need Help? to chat with a live agent or open a support ticket.

Need additional support?
Contact our Support team for further assistance. Include any affected SKUs, relevant error messages, and screenshots showing where you are encountering the issue.

Open a support ticket

Related Help articles

📌 Getting started with Monty

📌 GoDataFeed Privacy Policy

📌 GoDataFeed Security

📌 All-in-one Feed Setup Overview Guide