Overview

Monty is GoDataFeed's AI-powered assistant that helps you find answers, troubleshoot issues, understand features, and navigate GoDataFeed without leaving the app.

Monty uses information from GoDataFeed resources, including the Help Center and internal product documentation, to answer questions and provide relevant resources.

You can also ask follow-up questions within the same conversation. Monty remembers the context of your conversation so you can continue asking questions without repeating information.

Before you begin

Before using Monty:

• Log in to your GoDataFeed account.
• Make sure you are logged into the store you need help with.
• Have any relevant error messages or details about the issue available so you can include them in your question.

Note: Monty uses AI to generate responses. AI-generated responses may not always be complete or accurate. Review the sources provided by Monty when verifying important information.

Access Monty

1. Log in to GoDataFeed.
2. Locate the Monty button in the bottom-left corner of the app.
3. Click Monty to open the assistant.

Monty is available throughout the GoDataFeed app, so you can open it while working from any page.

Ask Monty a question

1. Open Monty.
2. Enter your question in the message field.
3. Send your question.
4. Review Monty's response and any sources provided.

You can ask Monty about tasks such as:

• Setting up and managing feeds
• Mapping product data
• Creating or troubleshooting rules
• Resolving feed errors
• Understanding channel requirements
• Using GoDataFeed features
• Navigating the GoDataFeed app

For example:

Why are products being excluded from my Google Shopping feed?

Ask follow-up questions

Monty remembers the context of your current conversation, allowing you to ask follow-up questions without repeating the information you've already provided.

For example, after asking why products are being excluded from a Google Shopping feed, you could follow up with:

How do I fix the missing GTINs?

Monty will use the previous conversation as context when generating its response.

View sources

When sources are available, Monty includes them with its response.

Use the provided sources to:

• Review additional information about the topic.
• Find detailed instructions in the GoDataFeed Help Center.
• Verify information provided in Monty's response.

View previous conversations or start a new chat

Monty saves your conversations so you can return to previous chats or start a new conversation.

To view your conversation history:

1. Open Monty.
2. Click the note icon in the bottom-left corner.
3. Select a previous conversation to reopen it.

From the conversation history, you can  also start a new chat when you want to begin a separate conversation with Monty.

Provide feedback

Use the thumbs up or thumbs down icons to provide feedback about a Monty response.

1. Select thumbs up if the response was helpful.
2. Select thumbs down if the response was incorrect or did not help answer your question.

Your feedback helps improve Monty's responses.

Get better answers from Monty

Include specific details in your question to help Monty understand what you're trying to accomplish.

For example, instead of:

My feed has errors. How do I fix them?

Try:

My Google Shopping feed has products excluded because the GTIN is missing. How can I fix this in GoDataFeed?

If the response doesn't fully answer your question, provide additional information or ask a follow-up question.

Troubleshooting

If Monty doesn't provide the information you need:

• Rephrase your question and include additional details.
• Include the specific channel, feature, or error you're working with.
• Review the sources included in Monty's response.
• Contact GoDataFeed Support if you still need assistance.

When contacting Support, include details about what you're trying to accomplish, any affected SKUs or error messages, and screenshots when applicable.

Open a support ticket

Related Help articles:

📌 [We can add the appropriate existing GoDataFeed articles here once we know which ones you want linked.]