Help Center

Troubleshooting: The server returned a 401 "Unauthorized" error.

Jason S
Jason S
  • Updated

Error message

The server returned a 401 "Unauthorized" error. Please make sure the directory you are trying to reach is accessible and has valid permissions configured for data transfer, then try again. 

  

What does it mean? 

Similar to a 403, this code may be related to permissions, access, authorization, and so on. Either some keys are missing or wrong or our IP addresses need to be allowed. There are countless reasons why it could have thrown the error. The most common cause for throwing the error is that you are trying to access something you don't have permission to currently.  

  

GoDataFeed Troubleshooting Steps

To troubleshoot the issue, first, check the Import Page, then navigate to Primary Source. This page contains many of your credentials. Verify that all the credentials are right and try again.

 

If your issue is not resolved, then please reach out to our support team to investigate further.

Was this article helpful?

1 out of 1 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.