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Troubleshooting: The server returned a 403 "Forbidden" error.

Jason S
Jason S
  • Updated

Error message

The server returned a 403 "Forbidden" error. Please verify that access to your source location has been granted, then try again.  


What does it mean? 

This code relates to permissions, access, authorization, and so on. Either some keys are missing or wrong or our IP addresses need to be allowed. There are countless reasons why it could have thrown the error. The most common cause for throwing the error is that you are trying to access something you don't have permission to currently.  


GoDataFeed Troubleshooting Steps

To troubleshoot the issue, first, check the Import Page, then navigate to Primary Source. This page contains many of your credentials. Verify that all the credentials are right.

If all the credentials appear to be correct, the next issue could be you don't have the GoDataFeed servers allowlisted.

If met with success the following standard solutions could help resolve your problem. The next issue could be you don't have the GoDataFeed servers allowlisted. Essentially allowlisting is enabling our server IP address to access your website's endpoint so we can move your data where you want. Here's a helpful article about the IP addresses you should have allowlisted link! 

GoDataFeed server IP addresses

If your issue is not resolved, then please reach out to our support team to investigate further.

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