Note: By default your notification settings are configured to send failure emails to the account holder's primary email address. This information can be changed as needed, but is your responsibility to maintain awareness of any import failures to catch any issues as early as possible. 

Set up and manage how you receive email notifications regarding the import process status:

1. Go to Catalog from the left navigation
2. Select Email alerts 
3. Enter the email address(es) that should be notified in the Recipients box
   1. Use a semicolon (;) to separate multiple email addresses
4. Click the checkboxes under Events to receive notifications when an import succeeds and/or when it fails.
5. Click the Save button

Contact our support team for further assistance with this issue. Be sure to provide any affected sku's or screenshots of where you are encountering an issue.

Open a support ticket

Related Help articles: 

📌 FAQ: Feed - Why is my feed submission failing?

📌 All-in-one Feed Setup Overview Guide

📌 Request a feed setup by GoDataFeed