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Troubleshooting FTP/HTTP: "Hexadecimal value ___ is an invalid character"

Jason S
Jason S
  • Updated

If you receive an import failure notification with the below error message, follow the troubleshooting steps in this article. 

Error message: Hexadecimal value ___ is an invalid character

There is invalid content in the product file:

    1. Copy the Line #/Position # of this invalid character from the error logs under Import History
    2. Find the invalid character within your source file to determine where the file is breaking

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