The Facebook and Instagram Shops feed in GoDataFeed submits as a Catalog to your Commerce Manager account.

When you connect the Meta Business Extension (MBE) within GoDataFeed, you can choose an already established catalog to update with this feed, or generate a new Catalog with this feed. 

After connecting the MBE and submitting your feed from our App, you can navigate to your Meta Business Suite settings to view or remove old catalogs connected to your account.

Our Support team may need you to review your catalog and data sources to help you resolve feed issues. Check out our short explainer video that walks through these areas of your Meta account and highlights where you will need to navigate to review issues and feed details. 

How can I stop Syncing my products from Shopify to Facebook Shops? 

To stop syncing your Shopify products to Facebook Shops, follow these steps:

1. From your Shopify admin, go to Settings > Apps and sales channels.
2. Click on Facebook or Facebook & Instagram.
3. Click Open sales channel.
4. In the Settings section, look for the option to disconnect or deactivate the Facebook Shop.
5. Follow the prompts to confirm the disconnection.

This will stop the syncing of your products from Shopify to Facebook Shops.

Contact our support team for further assistance with this issue. Be sure to provide any affected sku's or screenshots of where you are encountering an issue.

Open a support ticket

Related Help articles: 

📌 FAQ: Feed - Why is my feed submission failing?

📌 All-in-one Feed Setup Overview Guide

📌 Request a feed setup by GoDataFeed