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Feed: Facebook - Meta (Facebook): Contact support in Commerce Manager

Sarah Bacchus
Sarah Bacchus
  • Updated

This article will help you locate how to contact support in Commerce Manager within Meta (Facebook).

Please note that excerpts of this article were taken from the following article on Meta (Facebook):

Go to Meta article

If you have Shop or Catalog issues, you can contact support in Commerce Manager for help with several topics, including:

  • Account setup
  • Shop Inventory
  • Payout status
  • Order Status
  • Technical issues
  • Rejected items
  • Other issues

How to contact support

You can contact Commerce Manager support through email or live chat.

  1. Go to Commerce Manager 
  2. Click the Education tab, scroll down and click the "Contact support"
  3. Choose the topics you need from the dropdown
  4. Write your message
  5. Select either Chat or email as your preferred contact method
  6. Select Send

If you select Email, replies to your message may take up to 24 hours and are sent to your business email address. You can change this email address in your Commerce Manager settings.

If you select Chat, this opens a conversation with a representative in Messenger.

Note: Meta (Facebook) is gradually introducing the live chat option. This feature may not be available to you right now.

 

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