Re: New support ticket structure. I would like to suggest that the most recent content within a support ticket be at the top of the first page, rather than at the bottom of the last page, since the most recent conversation is likely the most relevant in an ongoing ticket. Currently, the most recent content is at the bottom of the last page. Just a thought to make getting to the most current/and typically the most relevant content more quickly. If there is way to reverse this, or sort them differently, that would work, as well, as some people may want to have the oldest first. Me, I want the most recent conversation/question/answer first. Thank you!
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