Troubleshooting X-Cart: ERROR MESSAGE: Error retrieving data for page starting at 1. Error: Unexpected end of file has occurred. The following elements are not closed:___

1. Please confirm the version of Xcart you are using and whether you made any modifications to the GoDataFeed module file

2. Review the XML data for your store

• Copy the base URL into the web browser, and append it with ‘/godatafeed.php’
• For example https://www.mystore.com/godatafeed.php
• View the page source to confirm your XML data exists and is complete (no unclosed tags or missing XML elements)
• A valid XML page will resemble the Xcart XML Page Example

3. If the XML is complete, Go to Step 5

4. If the XML is incomplete, inform the merchant this seems to be a configuration issue on your site. Have your technical team/developers run the SQL scripts from the godatafeed.php file to verify whether they are able to retrieve your product data from their end. Questions to consider:

• Is your product table data accessible from this file location?
• Are they missing any fields?
• Are there any redirects occurring on your site?

5. Provide our team FTP access –OR— a screenshot showing the godatafeed.php file has been installed in the correct location

• This must be in the root folder where the auth.php file is found and in the same location your product data table can be accessed