If you receive an import failure notification with the below error message, follow the troubleshooting steps in this article.
Error message: Error retrieving data from page
The data is either incomplete or cannot be accessed due to a server connection.
- Verify the file exists in the location specified, and that it is completely loaded with field values
- Verify the date that the issue began in the error logs (Products > SUMMARY > History), and check for any changes that occurred that date.