If you receive an import failure notification with the below error message, follow the troubleshooting steps in this article. 

Error message: The remote server returned an error: (500) Internal Server Error

The issue is usually associated with 3dcart directly. Please reach out to 3dcart with the following information: 

• The error message: The remote server returned an error: (500) Internal Server Error
• The timestamp of when the error occurred
• You can reference the GoDataFeed account and prior support tickets under support@godatafeed.com for a 500 internal error. Merchants have stated that when 3dcart reset the server this resolved the issue.