If you receive an import failure notification with the below error message, follow the troubleshooting steps in this article.
Error message: The remote server returned an error: (500) Internal Server Error
The issue is usually associated with 3dcart directly. Please reach out to 3dcart with the following information:
- The error message: The remote server returned an error: (500) Internal Server Error
- The timestamp of when the error occurred
- You can reference the GoDataFeed account and prior support tickets under firstname.lastname@example.org for a 500 internal error. Merchants have stated that when 3dcart reset the server this resolved the issue.